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A power outage. An equipment failure. A vendor collapse. A natural disaster. Having the right partner already in place makes all the difference.
Our emergency response team is trained and equipped to act immediately. We've built the infrastructure specifically so that when you need us, we have capacity, we have cryogenic supply, and we have power.
Contact our emergency line. We assess your situation, sample types, volumes, and temperature requirements.
We confirm available storage in the appropriate temperature range — LN2 vapor, -80°C ULT, -20°C, or refrigerated — and reserve it for your samples.
Based on your location, sample requirements, and timing, we develop a transfer approach — whether that involves our logistics team, a coordinated third-party provider, or a customer-arranged option — with chain-of-custody documentation throughout.
Your samples are received, inventoried, and placed under 24/7 continuous monitoring.
Full emergency transfer records, temperature logs, data logger reports and chain-of-custody documentation provided — ready for your regulatory team and QA files.
ExtraVault's 17,000 sq. ft. Florida facility was designed from the ground up with redundancy and reliability at the core — because we know what's at stake when storage fails.
For longer-term storage needs or large-scale transfers, ExtraVault's 56,000 sq. ft. facility in the Research Triangle offers a 13,000-gallon LN2 tank, natural gas generator, and 24/7 monitoring.
The best time to establish an emergency cold-chain recovery partner is before you need one. ExtraVault works with biopharma organizations proactively — so when a crisis happens, the plan is already in place.
Establish a standing emergency storage agreement with guaranteed capacity and priority response — before a crisis occurs.
Our team works with your QA and operations staff to document your cold-chain contingency procedures and validate the backup plan.
Having a validated, FACT- and AABB-accredited backup storage partner on record strengthens your inspection-readiness and audit documentation — and gives you peace of mind.
With facilities in Durham, NC and Tampa, FL, ExtraVault can provide geographic separation — protecting your samples even in a regional disaster scenario.
Don't wait for a crisis to find out your cold-chain backup plan isn't ready. Talk to our team about establishing a proactive disaster recovery agreement — or contact us directly if you're facing an emergency situation.